Below are some of the most frequent questions we've been asked. If the below doesn't answer yours please send an e-mail to store@camcole.com and we will get back to you as soon as possible.

1. Will I have to pay import charges? Now that Brexit is here, will I have to pay some extra import fees because you are shipping from the United Kingdom?

We would love to calculate that exactly for you but there too many countries in the world and it is changing all the time. Some countries do have a trade agreement with the UK, some don't. In some countries, you will be charged the VAT of your home country, in some you don't.

Luckily, there is a great website out there that calculates this exactly for you here: https://www.simplyduty.com/import-calculator/

2. So who is behind all this?

Glad you asked! Cam Cole at the moment is a two-man operation, Cam himself and Markus (manager/producer). There is no middle-man and no big CEO behind this whose daughter's college education you would pay for. If you order from us here you help us making music in the future. We think that is pretty cool of you by the way.

3. How long do I have to wait for my parcel?

Depends on where you are in the world:

• Within the UK it should take about 3 working days from making your order.
• If you are in Europe 5 working days
• If you are outside of Europe 8-12 working days.

We ship all parcels from London, UK as fast as we can but the further away you are from London the longer it can take.

4. Your prices look a bit odd.

That is because you are seeing them in a currency other than British Pounds(£). The shop then converts this into your currency automatically which is why you might see some odd numbers.

5. Your shipping costs are high! Amazon does it cheaper.

We do not make any money from the shipping, this goes straight to the mail services. We did our best to keep the shipping costs as low as possible but we sadly are not as big as Amazon (yet...). Therefore we do not get the business shipping rates they get but we DO actually pay our taxes.

6. Why do you charge extra shipping when sending posters?

We wish we wouldn't have to!!! Posters are tricky to send as they do not fit the regular parcels and need to be shipped in a poster tube. We do this so your poster gets to you in perfect condition but we do need to send them as an extra piece of parcel. We could cram them into the same package we use for shirts and CD's but trust us, they wouldn't look good anymore when they arrive at your place. We think it is worth it and you will enjoy looking at your poster a lot more that way.

7. My parcel finally arrived!!

Amazing!! Hope you have fun with what you ordered. If you like, please send us a picture when you receive your order to store@camcole.com. It makes us extremely happy seeing you listening to the album, wearing a shirt or seeing what the poster looks like on your wall.

8. I need to make a complaint.

Sorry to hear that!!! The quickest way to get information is via your account,

If you're still stuck please send an e-mail to support@musicglue.com. Please let us know your order number and describe what went wrong.