SHIPPING

How much does it cost to ship my order?

Once you have selected your preferred shipping option and submitted your order the cost will be automatically calculated and will appear on the shopping page. This occurs before the request for payment and is affected by factors such as the weight and size of your order, as well as your location.

Rock Lives Here is not responsible for any duties or taxes incurred when shipping internationally.

How long will it take to receive my order?

Goods will be dispatched within 2 business days of an order being received. The time your order takes to reach you depends upon the shipping method you select.

Australia - Standard Mail Delivery (AusPost) Registered 1-6 working days

Rest Of World - International Air Mail (AusPost) Registered 5-20 working days. All overseas orders are sent by international airmail. Tracking information may be available.

RETURNS

What can be returned?

Items which are faulty or damaged upon receipt can be returned, but please contact us before returning an item to state your problem or request and please quote your order number for reference.

When do items need to be returned by?

Faulty or damaged items must be reported to Rock Lives Here immediately via email (scott@rockliveshere.com.au) and returned within 7 days of receipt.

Size or shirt not right?

If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.

Wrong or damaged items

If you received an incorrect or damaged item you can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.

Where do I return items?

All returned items are to be sent to: Rock Lives Here 24 Darcy Street Maddingley, VIC 3340 AUSTRALIA

How do I return items?

Please return any items in secure, padded packaging. If possible, save some trees and plastic and re-use the original packaging.

Credit for returns?

Your PayPal account will be credited once the returned items have been successfully received and processed at the Rock Lives Here headquarters!